Nordia acquires centre in Rouyn-Noranda

Centre to grow to more than 200 agents within a year

Nordia has reached an agreement to acquire the Proximedia call centre in Rouyn-Noranda, Québec. The 170-seat call centre had been scheduled to close, but Nordia will now take over the centre on December 1, 2013.

By acquiring this facility, Nordia obtains a fully-equipped and operational call centre along with a team of about 100 experienced customer service agents, management and support staff. It provides the company with greater capacity and increased French and bilingual capabilities to serve Bell customers in both Québec and Ontario.

Nordia president John DiNardo meets agents in Rouyn-Noranda (Photo: La Frontière)

Nordia president John DiNardo meets agents in Rouyn-Noranda (Photo: La Frontière)

The centre will be expanding by adding another 30 seats, which will allow them to grow the number of agents to more than 200 within a year.

Welcome to the team, Nordia Rouyn-Noranda!