We're Canada’s largest provider of customer service solutions

Our story

Number 1 in Canada

We're Canada’s largest provider of customer service solutions, with operations in 14 contact centres located in B.C, Ontario, Quebec and New Brunswick. Created by Bell Canada in 1999, we’ve been at the forefront of advanced customer service solutions in the telecommunications sector for over 17 years. In 2015, Nordia became part of Birch Hill Equity Partners, spurring the expansion of its services into new areas.

Almost 50 types of service offerings

We provide our customers with a wide range of support to help their customers get the most out of their services, resolve their problems and build loyalty. Our services include customer support (billing, service, technical), sales and loyalty, e-chat, collections, directory assistance, teleconferencing, as well as technology-assisted relay services to facilitate communication for hearing and speech-impaired customers.

We make it personal

Nordia is an organization that cares: cares about its employees, cares about its customers and cares about providing the best possible customer experience to its service partners. The essence of what we do is to make it personal for employees and for every customer we interact with. We cultivate an environment of respect, opportunity, support and team work.

Our business is people

We know that the best customer experience is only possible with high employee satisfaction. At Nordia, we’re recommended by 85% of employees (December 2016 survey) and have the best employee retention in the industry. We make it our number one priority to provide a stimulating and rewarding environment for our employees, offer among the most competitive total compensation in the industry and provide our employees with fulfilling careers and opportunities.

Our story        Vision and values        Our team        Timeline

The best place to work.