Our top priority is to protect our employees and provide them with a safe working environment
Our employees provide essential services to Canadians everywhere, including first responders, government, businesses, and individuals. In fact, as a critical supplier to Bell Canada and Canada Post, whose customer base extends across the country to millions of Canadians, Nordia has been designated as an essential service. We help people stay safely connected during these times of isolation and social distancing. People need to be able to communicate, work, learn, shop, and be entertained virtually, 24/7.
“That’s why our employees and the well-being of the communities in which we operate are so important. And that’s why we are so focused on protecting our employees and providing them with a safe working environment.”
Nordia has taken a proactive and comprehensive approach in response to this crisis. Since February 2020, we have been implementing and increasing the number of measures to prevent and contain any potential spread of COVID-19 in our workplace. All our actions are informed by the best available information and guidance from health experts and government officials.
In addition, any employee who is unwell is required to stay at home. If they have symptoms similar to COVID-19 or other respiratory illnesses, we request that they follow the guidelines of their health provider or public health officials and if required, get tested for COVID-19.
It is important that to the extent possible we continue to provide services to all those who depend on them. It is also important to protect the livelihood of our employees. It is a delicate balancing act but we believe by putting in place the appropriate measures and protocols, and keeping employee health and safety paramount, Nordia will be able to play a positive role during these trying times.
We thank all our employees, partners, and suppliers for their support and cooperation.
Updated Timeline of Nordia Actions
April 27
We now have more than 3,500 managers, support staff and customer service specialists working from home across Canada, including more than 85% of all our frontline service employees
April 10
80% of our employees across Canada are now working from home, including more than 2,900 frontline service employees
April 2
Major milestone achieved: Since launching the work-at-home initiative less than two weeks ago, we have now enabled more than 50% of our active frontline service base to work from home
March 31
More than 40% (1,460 employees) of active frontline service base now working from home
March 27
More than 31% (1,200 employees) of active frontline service base now working from home
March 24
More than 12% (480 employees) of active frontline service base now working from home
March 23
Nordia designated as “Essential Service”. Accelerated deployment of home agent initiative across Canada
March 20
Launch of customer service representative home agent initiative (first group of 50 employees)
March 18
Mandatory temperature checking for all employees when they arrive for work. Any persons with temperatures of 38°C/100.4°F are not permitted entry
March 17
Increased signage in all locations near high-touch areas and exterior entrances
March 16
Restricted access and monitoring of access to our facilities (clients, suppliers, recruitment candidates, etc.)
Expanded work-at-home options for those who are able. Launch of initiative that would allow frontline staff to work from home
March 13
Mandatory self-quarantine measures extended to any employee returning to Canada from abroad or a cruise or cohabiting with someone meeting these criteria
March 12
Resource toolkit for managers (including Q&As, poster templates and signage) and FAQ for employees
March 11
Beginning of CEO updates to all employees, with implementation of the following:
Mandatory self-quarantine for employees who may be at risk, either because they have been in contact with a known carrier of COVID-19, are returning from a country on the Travel Advisory list or cohabit with someone meeting these criteria
Suspension of all non-essential travel and events
Mandatory vacation and travel declarations from all employees
Social distancing protocols within our facilities in conformance with government guidelines
March 9
Supply of infrared thermometers at every location, as well as training sessions and materials to educate on proper usage
Start of regular communications broadcast on TV monitors at all locations providing information on good hygiene, Nordia protocols and prevention tips
Enhanced cleaning protocols in all centres
March 5
Creation of cross-functional COVID-19 emergency management team to monitor developments on a daily, if not hourly, basis in order to be able to take whatever actions are required to keep employees safe
Start of regular senior management communications and coordination
February 28
Second order of sanitizers and other disinfectant materials for all locations
February 20
First communication to employees stressing importance of good hygiene and prevention in the light of the looming crisis abroad and the potential for spread to Canada
February 10
Shipment of additional hand sanitizers and information materials to all our locations (in addition to supplies already in place)
