Timeline
2022 | Acquired Quantrics Enterprises in the Philippines to provide Nordia with an international base of over 11,000 employees to expand its business
2021 | Hired, trained, and onboarded more than 800 service representatives in a few short weeks to support urgent vaccination campaigns in Ontario and Quebec
2020 | Nordia moves 80% of its frontline staff to work from home and maintains services throughout the COVID-19 pandemic. The company hits a new high in employee satisfaction with a 90% recommendation rate
2019 | Nordia celebrates its 20th anniversary with $19M investment in three new centres and two major expansions. Rouyn-Noranda centre is closed due to labour shortage
2018 | Became primary customer service provider for Canada Post. Acquisition of new business in Toronto. Closure of Lindsay centre
2017 | Moved into new Montreal centre. Acquisition of Toronto operations
2016 | Acquisition of Montreal Centre. Move into new Quebec City centre
2015 | Birch Hill Equity Partners acquires Nordia. Move into new Saint John centre
2014 | Opening of new Saguenay and Peterborough centres. Acquisition of Moncton, Saint John, and Lindsay centres
2013 | Acquisition of Rouyn-Noranda and Orillia centres
2011 | Opening of new Laval centre and move of corporate offices
2010 | Acquisition of Nanaimo centre
2009 | Bell acquires 100% ownership of Nordia, retaining Quebec, Sherbrooke, and Kitchener centres
2007 | Closure of 2nd Sherbrooke centre
2006 | Closure of Corunna centre
2004 | Opened 2nd centre in Sherbrooke
2003 | Opened new centre in Montreal
2002 | Opened new corporate office in Ville St. Laurent (Montreal)
2001 | Opened new centre in Sherbrooke
2000 | Launched relay and teleconference centres
1999 | Created by Bell Canada and Excell Global Services. Opened Quebec, Corunna, and Kitchener centres
Our story Vision and values Our team Timeline