Nordia celebrated the first anniversary of its Rouyn-Noranda centre by announcing a partnership with La Ressource pour personnes handicapées de l’Abitibi-Témiscamingue/Nord-du-Québec, a non-profit group that helps disabled persons in the Abitibi-Témiscamingue region. The announcement was made before employees, media and invited guests by John DiNardo, president of Nordia, and Rémy Mailloux, executive director of La Ressource. Also participating were Luc Lacroix, deputy mayor of Rouyn-Noranda and François Chevalier, regional director for Télébec.
As part of the agreement, Nordia employees will volunteer at the Ressource's annual fundraising telethon in January. Also, Nordia and the Resssource will launch a project to explore employee opportunities for disabled persons at its Rouyn-Noranda centre.
"Our employees are customer service champions who help people every day,” said John DiNardo. “That’s why I am proud to announce our partnership with La Resource."
"The Ressource welcomes Nordia’s support," said Rémy Mailloux. "We work with many organizations in the region to improve the autonomy and well-being of people with disabilities. Finding jobs is particularly a key challenge. So we are very pleased to work with Nordia to explore the potential in the customer service environment, where empathy, understanding and good communications are key skills for success."
Nordia acquired its customer service centre in Rouyn-Noranda on Dec. 1, 2013. The centre currently contributes about $5 million per year to the local economy.